PRIVACY POLICY | Southern View Roofing

Website Privacy Policy

Effective Date: August 14, 2026

Last Updated: August 14, 2026

At Southern View Roofing ("we," "us," or "our"), accessible via https://www.southernviewroofing.com (including associated subdomains or domain extensions), protecting the privacy and security of our residential homeowners, commercial property managers, website visitors, and clients is a top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, request a free roof inspection or project estimate, or interact with our services.

Please read this Privacy Policy carefully. By accessing or using our website, you agree to the terms described in this policy.

1. Information We Collect

We collect information that identifies, relates to, describes, or can reasonably be linked directly or indirectly with you or your business ("Personal Information").

A. Personal Information You Provide Directly

We collect information you voluntarily provide to us when filling out online contact forms, requesting roof estimates or inspections, submitting insurance claim inquiries, scheduling consultations, or communicating with us. This includes:

Contact Information: Full name, phone number, email address, physical property/service address, and mailing address.
Property & Project Details: Residential or commercial property type, roof age, scope of service requested (e.g., roof repair, full replacement, storm damage, gutters), timeline preferences, and insurance claim status (if applicable).
Communications: Messages, notes, project photos, or inquiry details submitted through web forms, live chat tools, or direct emails.

B. Information Collected Automatically

When you navigate through our website, certain technical information is automatically recorded by our web servers, hosting infrastructure, and integrated analytics tools:

Device & Usage Data: IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data.
Location Data: Approximate geographic location derived from your IP address to confirm service area coverage.
Cookies and Tracking Technologies: Data regarding how you interact with site elements, navigation paths, and promotional assets (see Section 5 below).

2. How We Use Your Information

We use the information we collect for legitimate business and operational purposes, including to:

Deliver Services & Estimates: Process online inquiry forms, schedule on-site roof inspections, calculate project estimates, and coordinate roofing installations, repairs, or maintenance.
Client & Project Communication: Communicate with property owners, general contractors, or insurance adjusters regarding project updates, appointment confirmations, and warranties.
Customer Support: Respond to inquiries, address service requests, and manage post-installation maintenance or claims.
Marketing & Promotional Announcements: Send periodic maintenance reminders, seasonal promotional offers, or company news (you may opt out at any time).
Website Optimization: Analyze site usage and navigation patterns to refine mobile layout, page performance, and overall user experience.
Legal & Security: Prevent fraudulent activity, maintain website security, enforce our terms of service, and comply with applicable laws and regulations.

3. Mobile & Text Messaging Communication (SMS)

If you voluntarily provide your phone number and opt in to receive text messages, SMS notifications, or project scheduling updates from Southern View Roofing:

No Selling or Leasing of Consent Data: Text messaging originator opt-in data and phone numbers collected for SMS consent will not be sold, rented, leased, or shared with third parties or marketing affiliates for promotional purposes.
Opt-Out: You can opt out of receiving SMS communications at any time by replying STOP to any text message received, or by contacting us directly.
Rates: Standard message and data rates may apply depending on your mobile carrier plan.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We share information only under the following limited circumstances:

Service Providers: Trusted third-party vendors who assist us in operating our website, hosting software (e.g., Wix Studio), managing customer relationship management (CRM) tools, running analytics, or delivering communications. These providers are contractually bound to keep your data secure and confidential.
Subcontractors & Supply Partners: Relevant job site details shared with material suppliers or specialized field technicians necessary to execute contracted work orders.
Legal Requirements: If required to do so by law, court order, subpoena, or governmental regulation, or if necessary to protect the rights, property, and safety of Southern View Roofing, our customers, or the public.
Business Transfers: In the event of a merger, acquisition, corporate restructuring, or sale of company assets, customer and project records may be transferred as part of the business assets.

5. Cookies & Tracking Technologies

Our website uses cookies, web beacons, and similar tracking tools to distinguish you from other users, gather statistical performance metrics, and enhance your user experience.

Essential Cookies: Necessary for basic website performance, form submissions, and security features.
Analytics Cookies: Used by analytics platforms (such as Google Analytics) to help us understand aggregate visitor behavior, traffic sources, and popular pages.
Managing Cookies: You can instruct your web browser to refuse all cookies or alert you when a cookie is being sent. However, disabling certain cookies may limit your access to specific features on our site.

6. Data Security & Retention

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, loss, alteration, or disclosure. Data submitted through our site forms is transmitted securely using standard encrypted connections (SSL/TLS).

We retain personal information only for as long as necessary to fulfill the operational purposes outlined in this policy, service active client accounts, satisfy warranty obligations, or comply with statutory tax and record-keeping requirements.

7. Third-Party Links

Our website may contain links to external third-party websites (such as financing partners, material manufacturers, or social media pages). We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review the privacy statements of any third-party site you visit.

8. Children’s Privacy

Our website and roofing services are directed strictly to adult homeowners, property managers, and commercial clients. We do not knowingly collect or solicit personal information from children under the age of 13 (or 16 where required by law). If we learn that a child has provided us with personal data, we will promptly delete it.

9. Your Privacy Choices & Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access & Correction: Request details or updates regarding the personal information we maintain about you.
Deletion: Request the removal of your personal information, subject to legal, billing, or warranty retention exceptions.
Opt-Out of Marketing: Unsubscribe from promotional email communications at any time using the "Unsubscribe" link at the bottom of our emails, or reply STOP to SMS messages.

To exercise any of these rights, please contact us using the information below.

10. Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our operational practices, services, or legal obligations. Any updates will be posted directly on this page with a revised "Last Updated" date at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

Southern View Roofing

Website: https://www.southernviewroofing.com
Online Inquiry: [Contact / Estimate Request Form Page]